TERMS AND CONDITIONS

[Updated 16/12/2017]

We accept orders only on the basis that you have read and understood our terms and conditions.

Your Order

We aim to dispatch your order the next working day from receipt, please allow up to seven working days from the day of dispatch before contacting us. You can track your delivery via the courier’s confirmation email that will be sent to you within 24 hours from your order. For more information on order tracking please see our tracking page on our website. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. We ship all products via the courier and at this time they do not operate on the weekend. When calculating the number of days for delivery please do not include either Saturday or Sunday.

We accept orders only on the basis that you have read and understood our terms and conditions.

Just Airsoft Guns and its partners are online retailers that supply Airsoft Guns to the many different territories and cannot be responsible for local law. We will send our products to any address as it is the responsibility of the buyer to confirm they are legally within their rights to own an Airsoft Gun.

Age restrictions when buying an airsoft guns

Under Federal Law, airsoft guns are not classified as firearms and are legal for all ages. Persons under the age of 18 are not permitted to buy airsoft guns, however; a person of any age may use one.

Age restrictions when buying Airsoft BBs and accessories

There is no age restriction when buying BBs or other accessories. However, items such as GAS CANS, CO2 CAPSULES, SMOKE GRENADES and FLASH BANGS may have an 18 years restriction applied.

Minimum age you can own or fire an airsoft gun

There is no age restriction to own or to operate an Airsoft Gun. It is within the law for a person that is 18 years or over to purchase an Airsoft Gun and gift it to a person that is under the age of 18 years of age to own and operate. So, a parent can buy an airsoft gun and give it to their child to use or keep regardless of their age. We recommend that an adult should supervise persons under the age of 14 years.

Ordering and Paying

We have a 100% secure online shopping cart with Woocomerce and we accept payments with a bank card or PayPal. We do not keep any payment information at any time. Phone payments are destroyed via shredding as soon as the payment has been processed. We only accept $USD; if you pay with an alternative currency account and your payment is accepted we do NOT accept responsibility for any currency conversion differences. This includes but is not limited to; purchasing, delivery costs and refunds.

Despatching Orders

From receipt of order, we aim to dispatch your order the next WORKING day. If you order on a weekend or on a bank holiday your order will be despatched on the next WORKING day.

Shipping

The shipping should be calculated on the service selected at checkout from the day we dispatched your order. Please do not include weekends or bank holidays when calculating the delivery time. Please allow up to 3 working days from the day of expected delivery before contacting us. You can track your delivery via our website and the courier’s website via your confirmation email.

Missing or Incorrect Items

If an item is missing from your order, please contact us and let us know exactly what is missing or wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.

Stock Availability

The website stock availability and our office support system are from the same stock database. If in the unlikely event that a product shows in stock but is actually out of stock in the warehouse, we will not know this until the point of picking, roughly two hours after the despatched notification. As soon as we are aware of a problem we will email and/or call to discuss the shortfall in the order.

Safety

No gun should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Guns must NOT be concealed on one’s person or pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft BB gun. For our full safety information please see safety page on this website.

Contact Us

The best way to contact us is via our contact page in the menu at the top of the website.

Disclaimer

Although the information and recommendations on this website are presented in good faith and believed to be correct, we make no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.

RETURN POLICY

[Updated 16/12/2017]

All our products fall into one of five return categories unless otherwise specified. The return policy is listed on the product page for each item. A returns number is needed for all returns. Please log in to your account on our website and raise a support ticket here. If you do not have an account with us, you can create a new one at any time or contact us through our contact page.

The return policy and warranty policy starts at the date of delivery for all return categories.

We accept orders only on the basis that you have read and understood our terms and conditions.

Return CategoryDescription
30 Day Return• Item may be returned in new, unopened condition for store credit or refund within 30 days.
• A minimum 15% restocking fee is applied to all items not returned in new condition with all original packaging and accessories.
30 Day Warranty• Items found to be defective can be returned for repair within 30 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery. After that, the buyer is responsible for covering return shipping costs.
45 Day Warranty• Items found to be defective can be returned for repair within 45 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery. After that, the buyer is responsible for covering return shipping costs.
60 Day Warranty• Items found to be defective can be returned for repair within 60 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery. After that, the buyer is responsible for covering return shipping costs.
Parts / Accessories• Within 30 days of delivery, internal and external parts can be returned for store credit or refund if returned in brand new condition only.
• Used parts cannot be returned for any reason.
14 Day Warranty / 14 Day Return• Item may be returned in new, unopened condition for store credit or refund within 14 days of delivery. A minimum 15% restocking fee is applied to all items not returned in new condition with all original packaging and accessories.
• Opened items found to be defective can be returned for repair, replacement, refund, or store credit within 14 days of delivery. All original product packaging must be returned to receive a store credit or refund.
• We will cover return shipping on items reported as defective within 14 days of delivery.
• We cover the cost of shipping for the repaired or replaced item within the USA only.

INVALID WARRANTY

The following will void your warranty and ability to return an item:

  • Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip.
  • Use of low-grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns. Using low-grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return.
  • Removal of SB199 Compliant Markings for any airsoft guns on all orders to and from the state of California.

OTHER INFORMATION

Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.

All sales are final on boneyard or recon items. All boneyard items are assumed to be broken or defective in some way. No warranty is offered on boneyard items at any time.

All returns will be processed within 2 weeks from the moment we receive all the item(s) back.

IMPORTANT INFORMATION

If you do not follow these instructions your item may be lost.

  • You must return your item via a tracked shipping service.
  • You must include the original invoice or order number within the package.
  • You must supply the returns number given to you on both the outside of the packaging and on the invoice inside.
  • You must supply the receipt for the shipping costs within the package or a refund for shipping if due cannot be paid.

RETURNS SHIPPING ADDRESS

Just Airsoft Guns
Trimex Wholesale LLC
11180 Harry Hines Ste 105
Dallas
Texas
75229
USA