RETURN POLICY

RETURN POLICY

[Updated 16/12/2017]

All our products fall into one of five return categories unless otherwise specified. The return policy is listed on the product page for each item. A returns number is needed for all returns. Please log in to your account on our website and raise a support ticket here. If you do not have an account with us, you can create a new one at any time or contact us through our contact page.

The return policy and warranty policy starts at the date of delivery for all return categories.

We accept orders only on the basis that you have read and understood our terms and conditions.

Return CategoryDescription
30 Day Return• Item may be returned in new, unopened condition for store credit or refund within 30 days.
• A minimum 15% restocking fee is applied to all items not returned in new condition with all original packaging and accessories.
30 Day Warranty• Items found to be defective can be returned for repair within 30 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery. After that, the buyer is responsible for covering return shipping costs.
45 Day Warranty• Items found to be defective can be returned for repair within 45 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery. After that, the buyer is responsible for covering return shipping costs.
60 Day Warranty• Items found to be defective can be returned for repair within 60 days of delivery.
• If a repair is not possible a replacement will be sent.
• We will cover return shipping on items reported as defective within 15 days of delivery. After that, the buyer is responsible for covering return shipping costs.
Parts / Accessories• Within 30 days of delivery, internal and external parts can be returned for store credit or refund if returned in brand new condition only.
• Used parts cannot be returned for any reason.
14 Day Warranty / 14 Day Return• Item may be returned in new, unopened condition for store credit or refund within 14 days of delivery. A minimum 15% restocking fee is applied to all items not returned in new condition with all original packaging and accessories.
• Opened items found to be defective can be returned for repair, replacement, refund, or store credit within 14 days of delivery. All original product packaging must be returned to receive a store credit or refund.
• We will cover return shipping on items reported as defective within 14 days of delivery.
• We cover the cost of shipping for the repaired or replaced item within the USA only.

INVALID WARRANTY

The following will void your warranty and ability to return an item:

  • Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip.
  • Use of low-grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns. Using low-grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return.
  • Removal of SB199 Compliant Markings for any airsoft guns on all orders to and from the state of California.

OTHER INFORMATION

Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.

All sales are final on boneyard or recon items. All boneyard items are assumed to be broken or defective in some way. No warranty is offered on boneyard items at any time.

All returns will be processed within 2 weeks from the moment we receive all the item(s) back.

IMPORTANT INFORMATION

If you do not follow these instructions your item may be lost.

  • You must return your item via a tracked shipping service.
  • You must include the original invoice or order number within the package.
  • You must supply the returns number given to you on both the outside of the packaging and on the invoice inside.
  • You must supply the receipt for the shipping costs within the package or a refund for shipping if due cannot be paid.

RETURNS SHIPPING ADDRESS

Just Airsoft Guns
Trimex Wholesale LLC
11180 Harry Hines Ste 105
Dallas
Texas
75229
USA